G3 Solutions, IT Support, Solutions and Services for Businesses in Bournemouth, Poole and the South West

Some businesses are so reliant on their computer systems that, should they be without them, it quickly becomes impossible to meet business goals.

With this in mind, G3 Solutions offer the purchase of a Service Level Agreement (SLA) to supplement the Ad-hoc Support.  The SLA guarantees that our engineers will respond within 2 working hours and fix the problem remotely if possible (Our statistics show that 95% of issues are fixed remotely).  Should a visit to your premises be necessary, then this will be carried out within 8 working hours of identification.

As software contracts do not cover harware failures and it is recommended that you take out a Hardware Break/Fix contract along side this.