We have been with G3 Solutions for the past 8 years during which they have completed two major projects for us. With both projects users were virtually unaware of the migration from one platform to the other (no downtime) this was down to good planning and communication on their part. I really didn’t have to worry about the project management on these installs, these installs have enabled us to work in a much more cost efficient and effective way. On a day to day basis any support calls are dealt with effectively and professionally by a team I trust, who have a high technical knowledge, leaving us to concentrate on our priorities. Customer service is excellent and I would have no hesitation in recommending their services.
We have outsourced all our IT requirements to G3 for the best part of a decade now and have always been extremely satisfied with the service received.
As a small company, it is simply not cost effective to retain an IT ‘department’ and therefore it was an obvious choice to outsource to a company who have a genuine empathy with the issues faced by small firms. In particular, we feel we derive excellent value from G3’s “proactive maintenance” approach.
G3 are always extremely quick to respond and jump on to issues – however small – that might delay or disrupt the workings of our business. And advice on how to grow and adapt our IT systems – in conjunction with the business needs – is always personalised and tailored very specifically to us. This essentially gives us the best of both worlds; a lack of fixed overhead coupled with a high quality, personalised service.
I would be delighted to recommend G3 to anyone.
I started using Andy when he was at a previous company, as soon as he setup G3 I had no hesitation in switching to G3 due to his professionalism and quick response times. As G3 has grown he has ensured the team around him have continued in the same spirit. I would not hesitate in recommending G3.
As a small, fast moving business, with most of us working away from the office regularly, we are heavily reliant on our IT system which is at the heart of our business.
We have found G3 to be an ideal support partner as they understand and respond to our needs, usually advising us of potential problems before we are aware they exist. Their breakdown response is quick and efficient, and their guys always treat us with friendly courtesy, and often some much needed humour.
We are happy that G3 are our IT support partners and would highly recommend their services.
We have been working with the G3 team for many years and they are our first point of contact for IT support issues. We benefit from their knowledge when it comes to day to day hardware and software problems but also on large projects. G3 helped us install the network infrastructure for our new office and were able recommend the most suitable components based on their detailed knowledge of our business and requirements.
G3 are a professional and friendly company that we have found to be always able to assist us with any IT concerns. We find their proactive attitude helps us avoid bumps in the road and keeps us prepared for growth.
Working with G3 allows me to concentrate on running my business, their support is swift and effective and we always get our issues resolved promptly. I have no hesitation in recommending G3 to other business owners.
We have worked with G3 for many years now and highly recommend both their professional approach and wide range of technical expertise.
They act as an external auditor/security adviser to our Trust. The internal IT team deals with day to day issues of over 250 users, monitoring systems etc but by contracting G3:
– we get backup in times of crisis
– we get access to expertise where there are gaps of knowledge or manpower. This is cost effective as it keeps numbers of staff to a minimum but does not replace them
– we get reassurance on governance issues as a whole
– we have a proactive system of monitoring and auditing
– we get up to date info and advice on technology advances
G3 makes sure they understand the issues and setup for our particular network demands so that the helpdesk is able to support appropriately.
We also do a great deal of hardware purchasing through their own supply contacts making the process much more simple.
This approach seems a cost-effective way to supplement our existing team with added value particularly for a charity.
Rokill has worked in partnership with G3 for many years. Following a review we met with G3’s owner Andy Phillips and their proposal offered improved service levels/ solutions and fees tailored to our specific needs. G3 maintain our server network and carry out reactive work to support our team. The G3 team are friendly, responsive and provide a great service.
G3 provide an invaluable service to us and have supported our business as we have grown over the years. They have always taken care to understand our business needs and provided a very professional and personable service.
I know I can rely on G3 to provide our business with the level of support we need when we need it whether it is to assist with a day to day issue, monitoring of system health or providing expertise and knowledge on larger IT projects when we either do not have resource or the required skill set.
With the support of G3 I can deliver a complete IT solution to a group of 9 companies, 150 full time employees, spread across the globe with only two in house IT staff.
We have worked with G3 from their inception and have built up a strong relationship over the years. We rely on them heavily for technical guidance, systems monitoring and day to day support. Their support desk is only a phone call away and they never fail to go the extra mile to ensure our issues are satisfactorily resolved. I can’t recommend Andy and his team highly enough.
We have used G3 for a number of years and have found that they are extremely helpful in solving any issue’s that we may have. They are always quick to help us out and have never let us down. We would recommend them to anybody that requires IT support.
We approached G3 when we were in the planning stage of starting Highworth Insurance, from the outset they have shown the ability to understand both our business and technical needs and have implemented a reliable and cost effective solution. We rely upon technology heavily and as such having a partner such as G3, that solves problems quickly and that can contribute to IT strategy helps no end. Working with G3 allows me to focus on running my business in the knowledge that they will take care of IT.
G3 provide us with expert and professional IT support, as a growing business it is nice to know that we have them to fall back on whenever we need them. As they work with businesses of all sizes they are able to advise us as we grow and as our IT requirements change.
We have used G3 for the last four years for our computer support and can honestly say it’s one of the best decisions we have made. Anyone who relies on having their computers running smoothly for their company will know, when issues arise, how vital it is to have instant, friendly and competent help at the end of the phone as well as same day visits. G3 provide all this and more and the peace of mind that comes from knowing your I.T. is being closely supported is priceless. We can’t recommend them enough.
We have worked with G3 on a number of projects both in the UK and abroad.
Our relationship with G3 has been very beneficial particularly in matters of infrastructure and procurement and after-market support.
We consider G3 Solutions to be a valued backup that supplements our in-house capability, providing a trusted perspective on emerging trends and new technologies in the industry cost effectively.
G3’s assistance allows us to scale our capabilities as required, topping-up resources quickly in order to respond to the needs of the various businesses and the sectors we operate in.
G3’s proven track record of dependable advice and wealth of experience would be an asset to any SME’s IT team.
“G3 has provided excellent support for over 3 years to ensure that we exceed our own rigorous standards and has become one of our most trusted suppliers, always providing timely and efficient support and advice. C3IA looks forward to continuing our business relationship well into the future.”
G3 provides us with a cost efficient way of managing our IT systems. The service provided removes the hassle and management time out of IT issues allowing us to focus on our business.
Their advice has proven to be extremely reliable and the response times to calls we raise is excellent.